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Mod1 FAQ — All Your Questions Answered Here

Find detailed answers to mod1's most frequently asked questions on Betting, Payments, Accounts, Bonuses, and Security — all explained in plain English.

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Mod1's FAQ is organised into clear categories so you can quickly find the answers you need.

Account

Answers to all questions about registration, login, password reset, account verification, and profile updates.

Register
Payments & Transactions

Everything you need to know about payment methods including bKash, Nagad, and Rocket, deposit and withdrawal timeframes, and minimum amounts.

View Payments
Betting Rules

Answers to all your questions about match betting, live betting, understanding odds, cash out, and bet cancellations.

View Betting
Bonuses & Offers

Everything you need to know about welcome bonuses, deposit bonuses, free bets, loyalty rewards, and the referral programme.

View Rewards
Security & Privacy

Everything you need to know about account security, two-factor authentication, personal data protection, and responsible gaming.

Learn More
Lottery & Special Games

FAQs covering the rules and how to participate in mod1 Lottery, virtual games, and special tournaments.

View Lottery
Detailed FAQ

Mod1 FAQ — Detailed Answers to All Your Questions

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Account Questions

Signing up at mod1 is quick and easy. On the registration page, and enter your name, mobile number or email, password, and date of birth. You'll then receive an OTP on your mobile — enter it to complete verification. The whole process takes just 2–3 minutes.
Please note: You must be at least 18 years old to register with mod1.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Use it to set a new password. The entire process takes under 5 minutes.

To complete KYC verification at mod1, you'll need a government-issued ID (National ID, passport, or driving licence) along with a selfie. Once your documents are uploaded, verification is typically completed within 24–48 hours. You'll receive a confirmation via email or SMS once it's done.

No. mod1's policy allows only one account per person. Attempting to open multiple accounts may result in permanent suspension of all accounts and forfeiture of any balance. For more details Terms & Conditions View.

To close your account, email support@mod1.bet or at the Help Centre Reach us via live chat. Please make sure to withdraw any remaining balance before closing your account. As part of our responsible gaming commitment, we also offer temporary breaks and self-exclusion options.
Payments & Transactions

mod1 accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer. All mobile banking deposits are credited to your account instantly. For more details, Payment Page View.
Minimum Deposit: Starting from ৳500.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification must be completed before making a withdrawal.

Please wait 30 minutes first. If it still hasn't arrived, contact us with your Transaction ID (TrxID) at the Help Centre Please contact us. Our payments team will resolve the issue as quickly as possible. Make sure to keep screenshots of all your transactions.

The minimum withdrawal at mod1 is ৳500, with a maximum daily withdrawal limit of ৳5,00,000. Higher limits apply for VIP members. For more details, Payment Page or contact Support.

mod1 does not charge any fees on deposits. Standard payment gateway charges may apply to withdrawals. Withdrawals involving bonuses may require wagering conditions to be met. Terms & Conditions Read more.
Betting Questions

After logging in, Sports Betting and select the "Live" tab. You'll see all ongoing matches with real-time odds. Choose your match and market, enter your stake in the bet slip, and confirm. The whole process is done in seconds.

Odds are a number that determines both the likelihood of winning and the potential payout. For example, if the odds are 2.50 and you place a ৳1,000 bet, you will receive ৳2,500 if you win (including your original stake). Odds on mod1 are displayed in decimal format. Match Odds Visit the page for full details.
Formula: Winnings = Stake Amount × Odds

The Cash Out feature is available on selected markets at mod1. You can partially or fully settle your bet using the Cash Out option in your bet slip — either before or during a match. Please note that this feature may not be available on all markets.

If a match is cancelled entirely, the full stake will be refunded. The same applies if a match is postponed and does not resume within the specified time. For specific rules Terms & Conditions View.

Yes, mod1 supports accumulator and parlay betting. Simply add selections from multiple matches to your bet slip and choose the "Accumulator" option. If all your selections win, the odds are multiplied together — giving you the chance to land a much bigger payout. Betting Tips Learn strategies on the page.
Bonuses & Rewards

Register Once completed, your welcome bonus will be automatically credited to your account on your first deposit. The bonus percentage and maximum amount may vary over time. To see the current offer, Rewards Page Visit us.
Terms: Wagering requirements must be met before a bonus can be withdrawn.

A wagering requirement sets how many times you must bet before withdrawing a bonus. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 in bets before the bonus can be cashed out. Requirements vary for each bonus.

mod1 offers free bets through various promotional offers, loyalty programmes, and special match events. When a free bet is credited, you'll see a "Use Free Bet" option in your bet slip. Winnings from free bets may be subject to wagering requirements.

Refer a friend through mod1's referral program and earn attractive bonuses. You'll find your unique referral link in the Profile section. When your friend registers and makes their first deposit, you'll receive a set bonus. To view the current referral offer, Rewards Page Visit us.
Security & Privacy Questions

Change your password immediately and at the Help Centre Contact us immediately. Our security team will lock the account and launch an investigation. Always use a strong password and keep 2FA enabled for your protection.
Important: Never share your password or OTP with anyone.

Go to Account Settings and enable 2FA under the "Security" section. You can set it up using your mobile number or an authenticator app. Once active, you'll need to verify an additional code each time you log in — keeping your account significantly more secure.

Yes, mod1 uses SSL encryption and advanced data protection technologies. Your personal information is never sold to third parties. For more details, please see our Privacy Policy Read more.

Yes, mod1 is committed to responsible gaming. From your account settings, you can set daily/weekly deposit limits, betting limits, and session time limits. You can also take a temporary break or permanently self-exclude if needed. For more details, Responsible Gaming View on the page.
Lottery & Special Games

To participate in the mod1 lottery Lottery Page Browse your preferred tickets and make your purchase. Draws are held at scheduled times and results can be watched live. Any winnings are automatically credited to your account. The lottery is powered entirely by fair and transparent RNG technology.

After winning a lottery, the prize money is automatically credited to your mod1 account, and you can withdraw it at any time. Larger prizes may be subject to additional verification. For more details, at the Help Centre Contact us.

mod1 regularly hosts special tournaments and events. On the Rewards page, Browse the list of ongoing tournaments and their rules. Log in and click the "Join" button on the relevant tournament to participate.
Support

Didn't find your answer? Get in touch with us

The mod1 support team is available 24 hours a day, 7 days a week.

Live Chat

Chat directly with our support agents. Average response time is 2 minutes.

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Email Support

For complex issues, send us an email. You'll receive a detailed response within 24 hours.

Support@mod1.bet

Help Centre

Find detailed guides, tutorials, and step-by-step instructions at our Help Centre.

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Responsible Gaming

For any betting-related concerns, please reach out to our Responsible Gaming team.

Learn More
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